Return and Refund Policy

Last updated on 16-05-2025

(Gemstone)

Return Value

  • Returns will be accepted Lifetime
  • The refund amount will be 80% of the original purchase value.

Damage Deduction

  • If the gemstone is returned damaged, chipped, scratched, or altered, the value will be assessed upon inspection, and deductions will be applied accordingly.
  • In cases of significant damage, we reserve the right to deny the return or offer a reduced refund based on the residual value.

– Additional Conditions

  • Proof of purchase (receipt/invoice) is required.
  • The customer is responsible for return shipping costs.
  • Returns must be pre-approved by contacting our customer service.

(Diamond)

Return Value

  • Returns are accepted life time
  • Eligible returns will receive 90% of the original invoice value, provided the diamond is returned in its original, undamaged condition.

Damage or Alteration

  • Diamonds must be returned without any damage, chipping, scratches, or alterations (including changes in setting or certification tampering).
  • If the diamond is found to be damaged or altered, the return value will be assessed and deductions will be made based on the extent of the damage.
  • In certain cases of significant damage, the return may be declined.

Return Requirements

  • Original purchase invoice or proof of purchase is mandatory.
  • Diamonds must be returned with original certification that we have given to you in past.
  • Return shipping is at the customer’s expense and risk, and we recommend using insured shipping.

(Gold)

We aim to provide transparent and fair value for all gold returns.

Return value based on net gold weight

  • Gold returns will be accepted Life TIME
  • The return value will be calculated based on the prevailing market rate of gold on the day of return.
  • The gold item will be melted in front of the customer to determine the net gold weight (pure gold content).
  • The final value to be refunded or credited will be based on this net weight multiplied by the current market rate.

Deductions & Conditions

  • Any stones, settings, or other non-gold materials will not be counted in the gold value.
  • If the gold is found to be damaged or altered in a way that affects purity, this may result in further deduction.

Buyback Policy

  • Products must be in original condition with all accessories, manuals, and packaging
  • Buyback is available within 10 days from the date of purchase.
  • Proof of purchase invoice or receipt is required
  • The buyback value is determined based on the condition and market value of the product
  • Only products purchased directly from our official website are eligible
  • Final buyback value is subject to a physical inspection of the product.
  • The prevailing market value will be determined by the company.

Exchange Policy

  • Exchange requests must be made within 10 days of delivery.
  • Phone Number : +91-7069240484
  • Provide order details and the reason for the exchange.
  • Send the item back to us using the instructions provided by us
  • To ensure a smooth and fair exchange process, we request that customers record a video while unboxing the product at the time of delivery. This video should clearly show the package being opened and the condition of the product upon arrival.
  • In case of any damage or defect, this video will help us verify the issue and process your exchange request more efficiently. Without this video evidence, we may not be able to accept claims of damage.