Last updated on 26-04-2025

Introduction

At the Gem Castle, accessible from https://thegemcastle.com/, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

Information We Collect

We collect personal data when you engage with our website, such as names, email addresses, and other relevant details you provide. This data is used for providing our services and enhancing user experience.

Personal Information: Examples include names, email addresses, phone numbers, and other details required for communication or processing orders.

Non-Personal Information: Data such as IP addresses, browser types, and referral data may also be collected.

Use of Your Data

We collect personal information to improve your experience and provide the services you request. This includes communication regarding products, services, and updates. Your information may also be used to perform necessary business functions, such as billing, fulfilling orders, and improving site functionality.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Our website uses cookies to enhance user experience. Cookies help us remember your preferences and tailor our services accordingly. You can manage cookie settings through your browser preferences.

Types of Cookies Used: These includes session cookies for temporary information storage and persistent cookies for remembering login credentials.

Third-Party Cookies: We may use third-party services like Google Analytics to collect non-personal data about your interactions with our site for statistical analysis.

Embedded content from other websites

Our site may contain embedded content (e.g., videos, articles, etc.) from third-party websites. These external websites may collect data about you, use cookies, and monitor your interactions with embedded content.

Third Parties

We may share your data with third-party vendors or partners who help us provide our services. These entities are required to protect your information and use it only for the purpose of fulfilling their roles.

Data Retention

We retain your data for as long as necessary to provide the services you’ve requested and comply with legal obligations. For example, comments and metadata are retained indefinitely for ease of follow-up. You may request deletion of personal data at any time, subject to legal retention requirements.

Your Rights

You have the rights to access, update, or delete your personal data. If you wish to receive an exported file of the personal data we hold about you, or request its deletion, please contact us. We will respond within 30 days of your request.

Security of Your Data

We employ strict security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of data transmission over the internet is completely secure, and we encourage you to use caution when sharing sensitive information.

Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page, and the updated date will be reflected at the top of the policy.

Contact Us

For any questions about this Privacy Policy or your data, please contact us at: https://thegemcastle.com/contact/