Last updated on 26-04-2025

These Terms and Conditions, along with our Privacy Policy and other applicable terms (collectively, “Terms”), constitute a binding agreement between GEM CASTLE (“Website Owner,” “we,” “us,” or “our”) and you (“you” or “your”) regarding your use of our website and services (collectively, “Services”).

By accessing or using our website and Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website and Services.

We reserve the right to modify these Terms at any time without prior notice. You are encouraged to review these Terms periodically to stay updated.

1. Use of Website & Services

• You must be at least 18 years old to use our website and Services.
  
• You agree to provide accurate, complete, and current information when registering or purchasing on our website.
  
• You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

2. Use of Services

You agree to use the website and Services lawfully. You will not:

• Violate applicable laws or regulations.
  
• Infringe upon our or any third party’s intellectual property rights.
  
• Attempt unauthorized access to the website or Services.
  
• Transmit any viruses or malicious code.

3. Product Information and Pricing

• Product images may slightly differ from actual items due to lighting or screen settings.
• All prices are listed in INR (₹) and are inclusive/exclusive of applicable taxes as indicated. We reserve the right to change pricing at any time. You agree to pay all charges associated with the Services you avail, using a valid payment method.

4. PAN Card Requirement

• For purchases above ₹2,00,000, submission of a valid PAN card is mandatory.
  
• The billing name must match the name on the PAN card. Failure to comply may result in order cancellation.

5. Customer Obligations

By using our Services, you agree to:

• Provide true, accurate, and complete information.
  
• Verify all order details before submission.
  
• Ensure the delivery address is correct to avoid delays or additional fees.
  
• Comply with applicable local laws when receiving international shipments.
  

6. Intellectual Property

All website content—including text, images, logos, product designs, and graphics—is the intellectual property of GEM CASTLE and protected by applicable copyright and trademark laws. Reproduction or misuse is prohibited.

7. User Content

If you submit any content (such as reviews, comments, feedback) to the website, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, publish, and distribute such content. You agree not to submit unlawful, defamatory, or infringing content.

8. Digital Gold Transactions

Digital gold purchases, if any, are governed by terms from our third-party provider. You acknowledge and agree to comply with all relevant conditions regarding buying, storing, and redeeming digital gold.

9. Limitation of Liability

To the maximum extent permitted by law, GEM CASTLE shall not be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits, data, or goodwill arising from your use or inability to use the Services.

10. Termination

We reserve the right to suspend or terminate your access to the website and Services at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

11. Privacy and Security

Your use of the website is also governed by our Privacy Policy. We take reasonable precautions to protect your information, but we do not guarantee absolute security. You are responsible for maintaining the confidentiality of your account and password.

12. Third-Party Links

Our website may contain links to third-party sites. These links are provided for your convenience and do not signify our endorsement. We are not responsible for the content or practices of such third-party websites.

13. Force Majeure

We are not responsible for any delay or failure to perform due to circumstances beyond our control, such as natural disasters, pandemics, labor strikes, or governmental actions.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat.

15. Modification to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting. Your continued use of the website and Services after any such changes constitutes your acceptance of the new Terms.

16. Contact Us

For questions or concerns regarding these Terms, please use the contact information available on our website.